This agreement is between you — the person or company named on the account — and Vallic. Creating an account accepts it. Where you accept for a company, you confirm you may bind that company.

If you are a consumer rather than a business, mandatory consumer protections under EU and Croatian law apply to you in addition to these terms, and nothing here removes them.

Managed hosting for web applications: machines, storage, deployment tooling, backups and support, as described on the plan you bought and in our Service Level Agreement.

We rent the underlying compute. Machines are provisioned on infrastructure we buy from Hetzner, UpCloud and Gcore. Which provider and which datacentre is your choice at the point of purchase, and it is a choice about jurisdiction as much as about latency.

You contract with us and not with them. We remain your counterparty for the whole service, including when the fault is theirs — see the SLA, which does not exclude a provider's outage.

We may change which providers we offer, and may withdraw a region on reasonable notice. Where a region is withdrawn we will help you move and will not charge for the migration.

You are responsible for what happens under your account, including what the people you invite do. Keep credentials safe and tell us at once if you think they are compromised.

Give us accurate billing details and a contact address a person reads. We use it for notices that matter — a suspension, a security issue, a change to these terms.

We do not take billing addresses in a small number of countries under EU or US sanctions, or that our payment provider will not process. The checkout says which.

Anything lawful that our Acceptable Use Policy permits. That policy forms part of this agreement, and breaking it is breaking this agreement.

Plans are billed monthly, quarterly or yearly; the longer periods are discounted. Prices are quoted in euros, US dollars or pounds sterling, and VAT is added at the rate for your billing country. Where you supply a valid VAT number in another member state, the reverse charge applies.

Paying by card. Each period is charged in advance through Stripe, which may ask you to verify your identity on larger orders. If a payment fails, Stripe retries it and tells you. If the subscription still ends unpaid, the account is suspended 7 days later.

Free trial. Paying by card, a new project whose machines cost no more than €30 a month before VAT starts with 3 days free. A promotion code may offer a trial on other terms, which it states when it is applied. Your card is taken when you order and the first period is charged when the trial ends; cancel the project before then and nothing is charged. There is one trial per person and one per card: whoever orders and every owner of the team must not have had one before, and a card or bank account already used for a trial ends a new one as soon as the order is complete, with the first period charged straight away. During the trial nothing that raises the price can be changed. If the first payment is not made, the project is taken offline when the trial ends and cancelled 3 days later.

Paying by invoice. Available by agreement with us. Each period is invoiced when it ends, and the invoice is due within the number of days agreed for your account. We remind you 2 days before it falls due and every week while it is overdue. An account is suspended 3 days after the due date.

What suspension means. Your sites keep serving and your backups keep running. Deployments and changes stop, and everyone on the team can view but not act. We email you when an account is suspended and again when it is restored, which happens as soon as it is paid up. An account more than 30 days overdue may be terminated, with the data retention in clause 8 applying.

Price changes. At least 30 days' notice of any increase, and you may cancel before it takes effect without penalty. A change in what a provider charges us does not automatically reach you mid-term.

Adding takes effect at once. Resize a machine up, add disk, environments, traffic, CDN or people from the console, and it is charged pro rata from the day you make the change.

Reducing — fewer environments, less traffic or CDN, fewer people, a lower support or SLA level — takes effect from your next billing period, and the current one is not credited. Resizing a machine down is the exception: it is credited pro rata, as resizing up is charged. Disk can be added but not removed.

The billing period itself is fixed for the term you have paid for. Paying by card, a change of period takes effect at renewal rather than mid-term, because the current period is what you agreed to and have been charged for. Paying by invoice, a change of period is agreed with us and applies from the next invoice.

Everything you put on the platform stays yours. We claim no rights over it beyond what is needed to run the service you asked for — storing it, copying it between machines, backing it up.

We do not read your application data, mine it, or use it to train anything. Staff access it only when you ask for help and only for as long as that takes; every such access is logged and you can ask for the log.

How we handle personal data is set out in the Privacy Policy, which forms part of this agreement. Where we process personal data on your behalf we do so as your processor under our Data Processing Agreement, which applies automatically and which we will countersign on request.

You may cancel at any time from the console, effective at the end of the paid period. Cancel at least 3 days before the period ends on monthly billing, 10 days on quarterly and 45 days on yearly; later than that, the next period renews. We do not refund the remainder of a period you have used, except where we end the agreement for our own convenience, below.

We may end this agreement on 30 days' notice for any reason, or immediately where you have breached the Acceptable Use Policy, failed to pay, or where continuing would put us in breach of the law.

Either way, except for a free trial below, we keep your data for 30 days after termination and will give you an export on request. After that it is deleted, including from backups as they rotate.

That 30-day window is deliberate. It would be simpler for us to delete on the day, and some platforms do. It is the wrong answer for anybody whose card expired while they were on holiday.

A free trial that ends unpaid is the exception, whether it was cancelled or the first payment failed: nothing was paid for, so nothing is kept. When the project ends, its machines, data and backups are deleted with it rather than kept for 30 days.

If we terminate for our own convenience, we refund the unused remainder of anything paid in advance.

You can export everything at any time — code, database, files, configuration — through the console or the CLI, in standard formats, without asking us and without a fee.

Under the EU Data Act you have a right to switch to another provider and to have us assist. We will: give you your data in a structured, commonly used, machine-readable format; keep the service running through a reasonable transition; and not charge switching or egress fees for the export.

We would rather earn the renewal than make leaving expensive.

We promise the availability set out in the SLA for projects that carry one, and the service credits there are your remedy for missing it.

Beyond that, the service is provided as it is. We do not promise it will be uninterrupted, that it will suit a purpose you have not told us about, or that it will be free of every fault.

Statutory warranties that cannot be excluded under Croatian or EU law are not excluded.

Neither of us limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or for anything else the law does not permit to be limited.

Otherwise our total liability in any twelve-month period is limited to the fees you paid us in the twelve months before the event. We are not liable for lost profits, lost revenue, lost business or business interruption.

One deliberate exception. Where data is lost because our backups did not work as this agreement says they will, that is ours, and the cap above applies to it rather than the exclusion. A hosting company that excluded its own backup failures would be excluding the thing it is for.

You remain responsible for keeping your own copy of anything you cannot afford to lose. We make that easy, and we still recommend it.

Each of us will keep the other's non-public information confidential and use it only for this agreement. This survives the agreement ending.

At least 30 days' notice by email of a material change. If you do not accept it, cancel before it takes effect and we refund the unused remainder of anything paid in advance.

Changes required by law, or that only clarify existing terms, may take effect sooner.

This agreement is governed by the law of the Republic of Croatia. The courts of Croatia have jurisdiction.

If you are a consumer, you may also bring a claim in the courts of the member state where you live, and you keep every right your national law gives you. The European Commission's online dispute resolution platform is available for consumer disputes.

Before litigation we ask that you raise the dispute with us in writing and give us 30 days to resolve it. We will do the same.

If a clause turns out to be unenforceable, the rest stands. Not enforcing something once does not waive it. You may not transfer this agreement without our consent; we may transfer it to a successor to our business and will tell you if we do.

This agreement, the Acceptable Use Policy, the Service Level Agreement and the Privacy Policy are the whole agreement between us about the service.